Any questions?

We've compiled answers to the most frequent questions below - but feel free to reach out on
Discord
, if you want to know anything else!

Shipping

How much does shipping cost?
Shipping inside Germany is 5 €, all other destinations are a flat rate 10 €
How long is the estimated shipping time?
With the current corona situation, it's unfortunately not possible to give reliable shipping time estimations - but all of our shipments are tracked, so you can always look up the current status
How are the caps protected during shipping?
All of our caps are secured inside of our custom case - printed from PETG, so able to withstand high temperatures without becoming soft or even melting (like PLA)
The cases are then put into a sturdy cardboard box with thick foam padding inside, making sure they reach you in pristine condition

Payment

Which payment methods do you offer?
We're currently only offering Paypal
How long is the payment window?
Unless otherwise noted in the sale description, our payment windows are 24 hours after raffle close
I am not able to pay in time. What do I do?
We understand unexpected things can happen. Please reach out to us via Discord - depending on the shipping schedule we can extend your window or cancel your order. Keep in mind that that shouldn't happen often though and we might exclude repeated offenders from future sales. Out of fairness to other customers, please do not enter sales you are not intending to pay.
Do I have to pay local taxes or customs duties?
If you are located in the EU, your final price already includes VAT and since we ship from Germany, you do not have to pay any additional customs duties. For all other countries please check with your local customs or tax authorities before entering a sale. If any additional duties or taxed are occured, they have to be paid by the buyer.

Keycaps

On which switches can I mount your keycaps?
Currently all of your keycaps are Cherry MX compatible and tested on a wide variety of switches - including Kalih Box
Which material are the keycaps made of?
All keycaps (no matter which series) are casted from high quality, UV resistant epoxy resin made in Germany
What's the deal with your collectors case / packaging?
Every keycap comes with our custom packaging that also doubles as a collectors case. More information about our case is
available here
I'm looking to buy one of your caps on the after market. How do I know they are geniune?
All geniune caps come with an ID card containing an unique code, which can be validated
here
. These codes are also tied to a full history containing the original buyer and any transfers that have been reported to us.
If you are still in doubt, contact us on discord - we're happy to review any reference images that the seller posted.
How durable are your hand painted keycaps? Do they wear over time?
The keycaps have a durable finish which resists the rubbing of fingertips extremely well. All keycaps are given multiple layers of permanent varnish to protect the acrylic paint.

Returns

What is your return policy?
Keycaps from group buys or fulfillment sales are made to order and excluded from any returns.

Keycaps from raffles may be returned for 30 days after delivery. Customers located in the EU may contact us for a paid return shipping label. For international returns the customer has to pay return shipping. We will refund the payment after the products have arrived here and are confirmed to be in original condition.
My cap is damaged or has imperfections
All of our keycaps are handmade and may differ slightly from the images - but if something bigger slipped through our quality control, we are very sorry! Please contact us on discord with images and we will work something out!